Creating a Zoom note-taking sidekick for user interviews

UX DESIGN - UX RESEARCH - USABILITY TESTING

Quick Summary

Looppanel's bot enters your user calls and helps you record, transcribe, and take notes during the calls so you don't have to revisit the same call 5-6 times to get to insights.

My Role

I conducted user interviews, gathered insights, and designed the note taking feature in Looppanel's product to help people get to actionable insights out from the interviews.

Outcome

People took ~1 lakh notes during the first two months of launch, and uploaded ~800 calls on the platform.

What problems are we addressing?

Revisiting an interview is one of the most painful parts of the research. It's similar to conducting the interview again, but with the additional effort of tagging and attaching notes to the transcript.

Prototype testing our hypotheses

We designed and usability tested a prototype that the users could interact with while we conducted a mock interview (interviewception).

Giving the users a prototype to interact with gave us insights into the actions they can and can't perform during an interview.

We made the prototype on Protopie to make it work like the dev version to get accurate usability data.

Zoom and Looppanel working side by side

Instructive note-taking with two panels

Cleaned up version with one panel only

Note taking with names and time stamp

Note taking with initials of a person

Design changes based on usability testing

Removed the emojis as they could not be interacted with during the call.
Added a bookmark feature which could be accessed using the "//" shortcut. This reduces the number of decisions a person makes during the call

People didn't expect the note-taking space to look like a chat, so we changed it into a more open space that makes the experience similar to a document.

Doc-like notetaking view

Notes with the recording and transcript

Structured Note-taking format

We observed researchers were using a template to take notes during research calls.

Below are some examples of the templates used

Theme-based questionnaire

Task-based questionnaire

Iterating and testing a question script

We iterated on top of previous designs and added sections to the note-taking view and tested with the users.

Shortcut based navigation for questions

Side menu for questions

Question list at the top

Final Design

Based on usability testing, we decided to remove the navigation from the question script as users didn't face issues with traversing the script.

There was no need for a persistent list since they moved progressively between questions.

Final design without a consistent question list

What I learned

Users liked the idea of unstructured notes since it gave a way to take notes that didn't fit in any question
Users needed simple ways to capture their thoughts without having to remember a lot of shortcuts